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Scroll through the slideshow below for a quick guide on how to book our services.​


General Information (Fall 2021-2022)

  • For 1:1 consultations, students will be able to choose whether to meet their consultant face-to-face on campus, or on Zoom. Your choice of consultation mode cannot be changed less than 24 hours before the consultation. If you book less than 24 hours in advance, you have up to 15 minutes to change your choice of consultation mode. For the best experience, we strongly recommend face-to-face consultations.​

  • All workshops and discussion groups are now delivered face-to-face, on campus only. ​

  • Feedback will not be given to students who fail to attend their booked consultation.

  • CSS services are for students of UGC-funded programs only. If you are a student of a self-funded program (e.g., a taught masters program), CSS is not able to serve you. 

Booking Rules and Limits

  • You can book two 1:1 CSS consultation sessions per week in “high demand” booking periods, and four consultations per week in “low-demand” periods (6th Sept - 24th Sept & 18th Oct - 5th Nov).

  • Undergraduate students are limited to one slot per day in any unit. Verified full-time RPG students can book two slots per day in any unit to effectively enjoy a one-hour consultation. If you are an RPG and you desire a one-hour consultation, make sure you book two back-to-back slots by the same consultant.

  • You must use your OWN University ID to book any service. You will be asked to show your ID when you attend consultations, workshops, and discussions.

Online Consultations

  • If you choose online mode of delivery for your 1:1 consultation, please put a Zoom meeting ID, password (if any) and Zoom URL when you are prompted to in the system. You can use your Zoom personal ID, or one created specifically for your consultation.  

  • On the day of the consultation, log in to Zoom and start the meeting.  Your consultant cannot join you if you do not start the meeting on your side.  

  • You MUST turn on your camera at the start of the consultation, and then show your face, along with your HKU ID card, so that the consultant can verify that you are the person who has booked the slot. If your computer does not have a webcam, use the one on your mobile phone to start the consultation. Please understand that we require this to ensure that non-HKU people, as well as non-UGC-funded students, cannot dishonestly use our UGC-funded service. If you do not show your face and HKU ID card at the start of the consultation, the consultation will not be given. If your student ID is not yet ready, you can use your HKID, National ID, etc. 

Uploading/Sharing Your Work

General Notes:

  • Please upload or share links at least two days prior to the consultation. If you upload late, your consultant may need to use some of the consultation time to go through your work, and the consultation will be less productive.

  • Use the “My Consultation Goals” box to tell your consultant what you want to work on in the consultation, as well as any other information that your consultant might need to know.

Writing Centre Consultations: 

  • Please directly upload to the booking system any doc files containing your work. No PDFs for your written work, please. You can also upload assignment instructions, and/or readings that you would like to discuss with your consultant (maximum file size 10MB). Do this by dragging the files into the upload box, and make sure to click the “upload” button.

Speaking Studio and Digital Literacy Lab Consultations: 

  • Please use the "My Consultation Goals" box to share links to any online files you want your consultant to look at (if any) and make sure your sharing settings are set to 'everyone'.


  • You may cancel a booked session not less than 24 hours in advance. To cancel 24+ hours in advance, click on your booking and then click the “Cancel this booking” button when it appears. 

  • If you have a valid excuse for missing or cancelling your consultation within the 24-hour window, you can email the unit administrator at the email listed in your booking confirmation with your excuse. They will decide whether to excuse the absence.  

  • If you fail to attend ANY TWO CSS bookings for consultations and/or discussion groups/workshops without a valid, documented excuse, you will be barred from booking any session for the rest of the semester.  

  • Occasionally, it may be necessary to cancel a session due to unforeseen circumstances such as illness of the tutor. In such cases, you may book any other open time slot. Unfortunately we are UNABLE to provide make-up sessions when this occurs. We apologise for this and thank you for your understanding.